Thanks for all the great responses to my observations from this week!
I wanted to provide an update on how much of the site is working for me now – there’s been a couple steps forward and a couple back but net net, I can get much further in the process. Here’s where I am:
I was finally able to get a login prompt this afternoon and when I entered my username and password it told me that my password didn’t match. No worries, I will click the “Forgot Password” button. So I did and sure enough, in less than a minute, a reset password email was in my inbox with a link to follow.
Clicking on the link, my anticipation of viewing my insurance options swelled as the song “Ride of the Valkyries” played in my head. Then I got an error message – doh!
Now “Ride of the Valkyries” was replaced with the sound-bite from Whammie! when the Whammie comes out and gets you…my hopes have been dashed against the rocks of despair.
No worries yet though, I see a potentially helpful link labeled, live chat. Here’s how that went.
So it’s been four days now with no luck and the live chat window that said “Chat with someone who can help” provided me with someone who could not help and the wonderful technical support answer of “Please try back in a day or two.”
I wonder at what point this helpful little countdown message will be removed from the healthcare.gov website?
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